Instantanswers
Customer Support
Train ChatGPT on your website for instant answers
Like CX Genie, Instantanswers is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
We've curated 50 of the best alternatives to CX Genie, ranked by feature overlap, topic similarity, user ratings, and popularity. Instantanswers, Answerai, and Chatcare lead the list as the closest matches.
Updated May 18, 2026
The list includes 50 freemium, so whether you're looking for a no-cost replacement or a more capable paid tier, there's an option to compare. CX Genie itself is freemium, which makes freemium alternatives the most natural starting point.
Many of these tools cluster around use cases like Customer Support, Customer Service, Chatbot, and Ai Chatbot — the same problem spaces CX Genie addresses. Cross-referencing tools that overlap on multiple topics gives a more reliable signal than category alone, because two products in the same category can still serve very different workflows.
Our ranking weighs eight signals: shared category, topic overlap, feature overlap, name and description text similarity (via PostgreSQL's pg_trgm and tsvector), Bayesian-smoothed user ratings, pricing-model match, popularity, and editorial overrides. Scores are then normalized within each tool's own candidate pool so the top match always represents the strongest available alternative.
Use the table of contents below to jump to free or paid alternatives, or scroll down to compare each option side-by-side with CX Genie.
Ranked by compatibility score
Customer Support
Train ChatGPT on your website for instant answers
Like CX Genie, Instantanswers is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI Assistant: Your company guru for exceptional customer support.
Like CX Genie, Answerai is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
0 free and 50 freemium options.
26 additional candidates
Instantanswers ranks as the highest-scoring alternative to CX Genie, based on shared category, topic overlap, feature similarity, and user ratings. Ratings are still being collected for this tool.
Yes — 0 fully free and 50 freemium alternatives are available, including Instantanswers, Answerai, and Chatcare.
Instantanswers is similarly priced (freemium) and sits in the same category (Customer Support). View its detail page to compare features, integrations, and reviews side-by-side.
Top Customer Support alternatives include Instantanswers, Answerai, Chatcare, and Kastro Chat. These tools share the same primary category and have meaningful topic overlap with CX Genie.
Customer Support
GPT-powered chatbots for superior customer support.
Like CX Genie, Chatcare is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
ChatGPT-powered AI for instant customer support
Like CX Genie, Kastro Chat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Build custom ChatGPT chatbots for your business
Like CX Genie, Diddo is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Automate customer & employee interactions across languages and channels.
Like CX Genie, Yellow is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered knowledge base for instant customer support
Like CX Genie, Help Center is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Turn Notion knowledge base into AI-powered chatbot
Like CX Genie, Helpkit is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot resolves support tickets instantly
Like CX Genie, Corpus is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot trained on your docs for instant support
Like CX Genie, LiveChatAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Elevate your customer service with AI-driven assistance.
Like CX Genie, Customerly AI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
YOUR 24/7 AI SUPPORT ASSISTANT THAT HELPS YOU GROW YOUR BUSINESS.
Like CX Genie, GaliChat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI copilot for faster, personalized customer responses
Like CX Genie, Sapling is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Take customer communication to the next level with AI chatbots.
Like CX Genie, Chatfuel AI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
The AI docs companion that trains, chats, and solves queries.
Like CX Genie, DocsAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Create custom AI chatbots for your website
Like CX Genie, Chatling is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Custom chatbots trained for your business
Like CX Genie, SupportChat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Create custom ChatGPT support chatbots for your website
Like CX Genie, SupportAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Create custom AI chatbots in minutes.
Like CX Genie, KaraboAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot automates 80% of customer inquiries in 80+ languages.
Like CX Genie, Quidget is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered chatbots for 24/7 customer support.
Like CX Genie, bntr - AI-Powered Virtual Agents is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Smart AI chat for 24/7 customer support and lead capture
Like CX Genie, Repli is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Easy-to-use business software for complex problems
Like CX Genie, Freshworks is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
'AI-powered Business, Work & Study Assistant' + AI Customer Support Chat Widget
Like CX Genie, ChatHelp.ai is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
44 more free/freemium alternatives listed below. Browse all CX Genie alternatives ↓
50 free or freemium alternatives to CX Genie on /tools/cx-genie/alternatives.
Like CX Genie, eDesk is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Neither CX Genie nor Instantanswers has user ratings yet — be the first to review either tool to help future visitors compare them.
