DeskDingo is an AI-enhanced customer service solution equipped with live chat and help center software. This tool aims at boosting sales and enhancing the customer experience by reducing response times and increasing customer loyalty.

Key features include a unified inbox which centralizes all customer-interactions aiding in efficient workflow management and a live dashboard offering real-time insights into live chats, active customer support agents and website visitor statistics.

Additionally, an AI Bot capable of interacting with customers and handling inquiries based on customizable functions and learning from a knowledge base extends support by managing real-time chat.

Users have the ability to monitor the AI bot's conversation and can also intervene when required. A distinct feature is the Knowledge Base primarily aimed at self-service enabling customers to find solutions independently and offering supportive resources for customer support agents.

It also bolsters the functionality of the AI bot by providing substance for answering customer queries. The software is customizable, offering the ability to add or remove features based on needs, and there is a free plan available.