BestChat
Customer Support
Connect customers everywhere, instantly.
Like Freshworks, BestChat is in the Customer Support category. BestChat is free, while Freshworks is freemium. Worth comparing on the detail page.
We've curated 48 of the best alternatives to Freshworks, ranked by feature overlap, topic similarity, user ratings, and popularity. BestChat, Ebi, and Chatfuel AI lead the list as the closest matches.
Updated May 18, 2026
The list includes 1 free alternative, 45 freemium, and 2 with a free trial, so whether you're looking for a no-cost replacement or a more capable paid tier, there's an option to compare. Freshworks itself is freemium, which makes freemium alternatives the most natural starting point.
Many of these tools cluster around use cases like Customer Support, Chatbot, Customer Service, and Ai Chatbot — the same problem spaces Freshworks addresses. Cross-referencing tools that overlap on multiple topics gives a more reliable signal than category alone, because two products in the same category can still serve very different workflows.
Our ranking weighs eight signals: shared category, topic overlap, feature overlap, name and description text similarity (via PostgreSQL's pg_trgm and tsvector), Bayesian-smoothed user ratings, pricing-model match, popularity, and editorial overrides. Scores are then normalized within each tool's own candidate pool so the top match always represents the strongest available alternative.
Use the table of contents below to jump to free or paid alternatives, or scroll down to compare each option side-by-side with Freshworks.
Ranked by compatibility score
Customer Support
Connect customers everywhere, instantly.
Like Freshworks, BestChat is in the Customer Support category. BestChat is free, while Freshworks is freemium. Worth comparing on the detail page.
Customer Support
AI assistants for happier customers and lower costs
Like Freshworks, Ebi is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
1 free and 45 freemium options.
24 additional candidates
BestChat ranks as the highest-scoring alternative to Freshworks, based on shared category, topic overlap, feature similarity, and user ratings. Ratings are still being collected for this tool.
Yes — 1 fully free and 45 freemium alternatives are available, including BestChat, Ebi, and Chatfuel AI.
BestChat is priced differently (free) and sits in the same category (Customer Support). View its detail page to compare features, integrations, and reviews side-by-side.
Top Customer Support alternatives include BestChat, Ebi, Chatfuel AI, and DocsAI. These tools share the same primary category and have meaningful topic overlap with Freshworks.
Neither Freshworks nor BestChat has user ratings yet — be the first to review either tool to help future visitors compare them.
Customer Support
Take customer communication to the next level with AI chatbots.
Like Freshworks, Chatfuel AI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
The AI docs companion that trains, chats, and solves queries.
Like Freshworks, DocsAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
ChatGPT-powered AI for instant customer support
Like Freshworks, Kastro Chat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered chatbot for seamless customer support
Like Freshworks, SiteJetAI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot automates 85% of customer support.
Like Freshworks, Ping Parrot is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot automates 80% of customer inquiries in 80+ languages.
Like Freshworks, Quidget is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Enhance CX with AI-powered conversational agents
Like Freshworks, Moveo is in the Customer Support category. Moveo is free-trial, while Freshworks is freemium. Worth comparing on the detail page.
Customer Support
Multilingual Customer Support & Sales Chatbot
Like Freshworks, AIChatbot is in the Customer Support category. AIChatbot is free-trial, while Freshworks is freemium. Worth comparing on the detail page.
Customer Support
AI-powered knowledge base for instant customer support
Like Freshworks, Help Center is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Turn Notion knowledge base into AI-powered chatbot
Like Freshworks, Helpkit is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chatbot resolves support tickets instantly
Like Freshworks, Corpus is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered help desk for exceptional customer service
Like Freshworks, Richpanel is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Answer customer questions before they ask
Like Freshworks, Inline Help is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Centralize, personalize, and automate eCommerce customer support.
Like Freshworks, eDesk is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Make your website smart with AI-powered customer support
Like Freshworks, Norby AI is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI chat from your knowledge base in minutes
Like Freshworks, Fini is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Unify customer support across all channels with AI.
Like Freshworks, Whelp is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Automate support with AI that understands your business.
Like Freshworks, LogiChat is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI-powered support chatbot for Slack
Like Freshworks, Support Guy is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
Train ChatGPT on your website for instant answers
Like Freshworks, Instantanswers is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
AI Assistant: Your company guru for exceptional customer support.
Like Freshworks, Answerai is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
Customer Support
GPT-powered chatbots for superior customer support.
Like Freshworks, Chatcare is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
40 more free/freemium alternatives listed below. Browse all Freshworks alternatives ↓
46 free or freemium alternatives to Freshworks on /tools/freshworks/alternatives.
Like Freshworks, Craftman is in the Customer Support category. Both are freemium. Worth comparing on the detail page.
