IllumiChat is an AI-powered customer support platform that helps crush wait times, improve NPS, and reduce churn.

🚨 The Problem It Solves

Customer service teams especially in fast-scaling SaaS and mid-market companies often struggle with:

- Fragmented knowledge across tools like Notion, Confluence, Zendesk, CRMs, etc.

- Slow support response times due to agents hunting for answers across tabs.

- High support costs from repetitive queries.

- Rigid, rule-based bots that can’t handle nuanced, context-rich questions.

💡 What IllumiChat Does

IllumiChat addresses these issues with a centralized, intelligent chat system that:

1. Aggregates Knowledge from Multiple Sources

- Integrates with Notion, Zendesk, Confluence, Google Drive, ServiceNow, and more.

- Supports structured and unstructured formats (PDFs, HTML, CSVs, etc.).

- Auto-syncs and indexes content in real-time.

2. Deploys Branded, No-Code Chatbots

- Drag-and-drop builder to design flows, fallback logic, and escalation paths.

- Fully customizable UI and tone to reflect your brand.

- Embeds easily into websites, SaaS apps, or help centers.

3. Delivers Context-Aware Answers

- Uses Retrieval-Augmented Generation (RAG) to respond with real citations.

- Supports multi-turn and complex queries.

- Reduces hallucinations via domain-specific constraints and fallback logic.

4. Assists Human Agents

- Offers real-time suggested replies during live chats.

- Enables human handoff through integrations with Intercom, Zendesk Chat, or Slack.

5. Automates Workflows

- Triggers actions like sending emails, tagging tickets, or connecting with Stripe via webhooks and Zapier.

6. Provides Rich Analytics

- Dashboards for tracking CSAT, deflection rates, resolution time, and usage.

- Alerts for content gaps and “unanswered” queries to improve knowledge bases.

📈 Impact and Results

- 40% reduction in ticket volume within weeks of deployment.

- 30–50% improvement in answer accuracy vs. rule-based bots.

- Lower hallucination rates than generic chatbot platforms.

- Deployment in under 10 minutes using no-code onboarding.

🎯 Ideal Use Cases

- SaaS and mid-sized companies needing scalable support.

- Teams looking to unify knowledge and reduce ticket backlogs.

- Organizations seeking a low-maintenance, branded AI support solution.

Key Features